Ser.vi

Hospitality App

Tableside ordering that stays fast during service — syncing guest devices with kitchen printers and fulfilment pacing.

OVERVIEW

Defined flows for browse-to-order during peak seating, waiter overrides, split bills, and allergy callouts routed clearly to kitchen tickets.

CHALLENGE

Guests expect instant feedback; kitchens need sane ticket batching — the UI had to reduce cognitive load under stress.

THE APPROACH

Discovery

Define

Design

Deliver

DISCOVERY & INSIGHTS

Servers didn’t fear tablets — they feared ambiguity when modifiers didn’t land on the right prep station.
Shadowing shifts — casual dining pilots

INFORMATION ARCHITECTURE

Grouped menus by station routing and prep time — surfacing modifiers that affect kitchen timing before guests confirm.

DESIGN SYSTEM & PROTOTYPING

Mobile prototypes covered offline-tolerant messaging and paired testing with thermal print layouts for expo lines.